frequently asked questions frequently asked questions

Where are workshops and courses held?

If you choose the in-person option when registering, the workshop will be held at the Blue Bay Tower in Business Bay, Dubai.

  • Office 07, Floor 15, Blue Bay Business Center
  • Blue Bay Tower is a 5-minute drive or 20-minute walk from the Business Bay Metro Station. Paid parking is available in the building parking lot (visitor’s section). A public parking lot is situated at the base of the building as well.

If you choose the online option when registering, you will be emailed instructions for accessing the online instructional platform.

Should COVID 19 restrictions grow stricter in the future, we are prepared to use online-only platforms for training and will notify registrants for in-person workshops through email prior to the commencement of any such training.

What is the difference between courses and workshops?

Both workshops and courses feature “hands-on” training.

Simply, workshops are shorter and meet over the course of a few days. Most of our training consists of workshops that meet between 6 and 12 hours.

Courses are longer and they meet for 2 or more weeks.

How do the one-to-one consultations differ from the courses and workshops?

One-to-one consultations are an option when clients have specific questions related to a project they are currently working on. Clients would find these consultations useful when they are in the midst of a challenge that does not require an entire workshop or course, but rather immediate and specific guidance easily provided during an hour conversation.

Not only do one-to-one consultations provide instant support but they also assist learning: we learn best when we understand how new knowledge is useful to achieving our goals. The support clients receive during a consultation can be transferred to future similar professional or academic tasks.

Because of the short and immediate nature of the one-to-one consultations, they are held on an online platform.

See our One-to-One Consultation page for consultation topics.

How do I register for a workshop or course?

When you have identified a workshop or course of interest, note that the details page has a “register now” button which will take you to the registration form.

How do I register for a one-to-one consultation?

Visit the One-to-One Consultation page, locate the desired consultation, and click on “inquire” to register your interest.

What should I do if a course / workshop I want shows as fully booked on the website? Is there a waiting list?

Let us know! Use our “Contact Us” form and choose “Schedule Inquiry” in the Subject dropdown menu. In the query box, let us know which course / workshop and dates you are interested in. We will try to open new sessions at a more convenient time.

When and how do I pay?

Fees must be paid in full during the registration process.

Students can pay the fee via online credit card payment or bank transfer.

If you choose to pay through bank transfer, you will be sent an email containing an invoice with bank account details. Instructions will be provided in the email.

Is it possible for clients to receive a refund if they cancel their enrollment in a training?

Refunds will be provided under the following conditions:

  • If the client submits a request for cancellation at least one week prior to the date of commencement of the training, a full refund of the fees will be made.
  • If the client submits a request for cancellation within one week before the date of commencement of the training, 50% of the fees will be refunded.
  • If the client submits a request for cancellation within 2 weeks after the commencement of a course, 50% of the fees will be refunded. Note: this refund provision does not apply to workshops—only courses.

However, if the client submits a request for cancellation at any time after the commencement of a workshop, no refunds will be made.

In all scenarios, a formal written request for cancellation must be submitted. Submit this cancellation request by email to cancellation@deftandleed.com.

No refunds will be made for registrants who fail to turn up for the first session and have not submitted a formal written request for cancellation.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

What is the language of the training sessions?

The sessions will be taught in English unless otherwise noted in the course / workshop details page.

Will we have homework?

That depends on the workshop! In some cases, in may be necessary for you to use the skills you have learned in earlier sessions to prepare for the following sessions.

Details will be given during the session prior to the homework assignment.

What equipment do I need to bring? Should I bring my own laptop to the training?

The FAQs in the details page of each workshop or course respond to this question. Before registering, please insure that you have read the FAQs of the workshop or course you intend to register for.

If a workshop or course requires specialized equipment, DEFT & LEED will supply this. Please, note, however, that DEFT and LEED will not be able to supply equipment if our workshops or courses are taught online. In this case, we will inform you as to your software and hardware requirements.

What is the name of the cat that appears on the DEFT & LEED website?

We have not adopted a name. We thought we would encourage our website visitors to suggest a name. If we adopt the name that you suggest, you will receive a 300 AED discount on any DEFT & LEED consultation, workshop, or course. To enter your suggestion, use our “Contact Us” form and choose “Cat name contest” in the dropdown subject menu.

How is DEFT & LEED responding to COVID 19 concerns?

DEFT & LEED is compliant with all Dubai COVID 19 restrictions.

For the comfort of our clients, DEFT & LEED holds both online and in-person training.

In-person training is held at the Co-Dubai in Souk al Bahar. Our four-person maximum per workshop/course session facilitates social distancing.

Should COVID 19 restrictions become stricter in the future, we are prepared to use online platforms for all training.

Does DEFT & LEED Training Institute provide certificates for completion of courses or workshops?

Upon satisfactory completion of a course or workshop, Certificates of Completion are provided to the trainee. Certificates include the title of the course or workshop, date, and name of the trainee.

Is DEFT & LEED licensed in the UAE?

DEFT & LEED Training Institute is licensed by KHDA, license # 629430

Is there a grievance procedure if a client has a complaint?

The DEFT & LEED Client Complaint/Grievance Policy provides the process for 1) registering a complaint, 2) considering the complaint, and 3) resolving the complaint.

Registering a Complaint

If you have a complaint about the Training Institute process, an instructor, or a training, you are encouraged to discuss the issue with the concerned individual first.

If a satisfactory resolution is not reached, the next step to submit a written complaint via email to DEFT & LEED Training Institute: complaint@deftandleed.com

Please include the following information in the email text.

  • the name of the trainer / staff / course in question
  • the relevant dates pertaining to the complaint
  • a clear explanation of your grievance in specific language
  • supporting documents
    • Clients should keep records of all transaction emails and documents (forms, schedules, payment records) as well as course work submissions and correspondence on course content.
  • your suggestion for resolving the grievance

Complaints must be received within 3 business days of an incident or, if the complaint pertains to a workshop or course, within 3 business days after the last session meeting.

Kindly note: Our workshops and courses do not ensure the client a job or a promotion, and we will not accept such complaints pertaining to the lack thereof.

Considering the Complaint

Upon receiving a complaint, we will immediately acknowledge its receipt in a return email, and then, within 10 business days, investigate the matter with all involved parties.

Resolving the Complaint

After the investigation, we will meet with you to discuss the results of the investigation and a resolution. This discussion and resolution will be documented. You will sign the document and receive a copy.

If you feel the grievance has not reached a satisfactory conclusion, you are entitled to contact KHDA by email ( info@khda.gov.ae ) or by phone ( +971-4-3640000 ).

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